About the role

As Qatar Duty Free Spa Therapist To provide guests with luxury spa treatments, ensuring an exceptional level of service and memorable spa experience

Key accountabilities include

Deliver a personalized experience with commercial success whilst representing the spa in a professional and hospitable way.
Build long term relationships with the customers to maximize return customers through consistent service excellence and provide exceptional after sales service as required.
Acknowledge, approach and establish customers’ needs by asking open ended questions. Greet guests and explain the process of the spa experience.
Possess thorough knowledge of spa menu and products in order to assist guests by providing information and recommendations on all products and services within the spa.
Provide a range of luxury spa treatments to the highest standards in accordance with the spa’s procedures and protocols.
Provide bespoke recommendations and advice on skincare treatments for guests to use at home.
Maintain hygiene and cleanliness of treatment rooms. Ensure adequate stock of linen and supplies in the treatment rooms.
Reference and abide by the spa’s Operating Procedures and Policies Manual.
Review and update guest profile forms and customize treatments to address guest needs and contraindications.
Maintain high standards of hygiene and cleanliness of treatment rooms. Clean and sterilize tools and equipment. Ensure back of house areas are well organized at all times.
Ensure products and supplies are used in proper amounts and adequately stocked.
Monitor spa equipment and immediately notify management if there is any maintenance or repair required.
Communicate operational needs to management, as well as any occurrences involving staff or guests in the spa that require attention.

Perform other department duties related to his/her position as directed by the Head of the Department

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Qualifications

Qualifications and Experience:

About you

High School Qualification with Minimum 2 years of job-related experience

Bachelor’s Degree or Equivalent with Minimum 1 years of job-related experience

Qatari Nationals:

Not applicable

Essential

Massage diploma from a recognised school, and/or
Beauty Therapy qualification, and/or barber qualification.
Experience working as a massage therapist, skincare therapist and/or barber in a luxury establishment or with a luxury skincare brand.

Job Specific Skills:

Essential

Excellent knowledge of luxury service standards
Mastery of facial and massage techniques
Fluency in both written and spoken English
Team player
Attention to detail
Confident communicator
Empathy
Self-motivated
Enthusiastic
Willing to work on a flexible schedule, including nights and weekends

Preferred

Fundamental knowledge of barbering is an advantage
Knowledge of high-tech treatment devices is an advantage

Knowledge of Arabic language is an advantage

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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